Privacy Policy

At Stride Healthcare, we are committed to protecting the privacy and confidentiality of our clients' personal information. This Privacy Policy outlines how we collect, use, disclose, and manage personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of personal information

We collect personal information necessary for providing healthcare services, including but not limited to:

Name, address, contact details
Date of birth, gender, and other demographic information
Health information, medical history, and NDIS plan details
Medicare number, NDIS number, and other relevant identifiers
Financial information for billing purposes

We collect personal information directly from clients, their representatives, or authorised healthcare providers. In some cases, we may collect information from third parties with consent or as required by law

2. Use and Disclosure of Personal Information

We use personal information for the purpose it was collected, including:

Providing healthcare services and support under the NDIS
Billing, payment processing, and managing accounts
Communicating with clients and their representatives
Facilitating referrals to other healthcare providers or NDIS services

We may disclose personal information to:

Healthcare professionals involved in the client's care
Government agencies, insurers, or authorized third parties as required by law
NDIS service providers for coordination of support services

We do not disclose personal information for marketing purposes without consent.

3. Data Security

We take reasonable steps to protect personal information from unauthorized access, misuse, loss, or disclosure. This includes:

Implementing physical, technical, and administrative security measures
Restricting access to personal information to authorised personnel only
Regularly reviewing and updating our security practices

4. Access and Correction

Clients have the right to access and request correction of their personal information held by us. Requests for access or correction should be made in writing to our Privacy Officer. We will respond to such requests within a reasonable timeframe and may require verification of identity.

5. Retention and Destruction

We retain personal information for as long as necessary to fulfill the purposes for which it was collected or as required by law. When personal information is no longer needed, we will securely destroy or de-identify it to prevent unauthorised access.

6. Overseas Disclosure

We do not disclose personal information to overseas recipients unless necessary for providing healthcare services, and appropriate safeguards are in place to protect the information.

7. Complaints

If you have concerns about our handling of your personal information or believe we have breached the APPs, please contact our Privacy Officer. We take privacy complaints seriously and will investigate and respond to them promptly.

8. Updates to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The most recent version will be available on our website or upon request.

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Contact Information

If you have any questions about our Privacy Policy or our privacy practices, please contact:

Stride Healthcare Admin
P: (08) 9200 4841
E: admin@stridehealthcare.com.au